General

1. What is my username ?

Your username is created by the MERO and cannot be changed once your account has been created.

Your organisation should have a username convention and this is recommended as the same convention as your organisation uses for email. (e.g. 'john.smith', 'jsmith').

If you don't know your username you can either:

Contact the MERO or administrator OR;
Use the password recovery feature, enter your email address to recover the username via email (See How to recover a lost password)

1. How do I get notified of outages and scheduled maintenance?

Datalink has an outage notification email list that alerts subscribers of both planned and unplanned system outages.

You can subscribe by entering your details into the form below.

Name:
Email address:

1. How do I get support after-hours?

MECC Central customers can arrange for extended-hours and 24x7 support in case of emergency.

Normally Datalink's Service Desk operates from 9am to 5pm, however in the event of a MECC activation, you can extend our normal service desk hours of operation to 7am until 9pm (known as 'extended hours service').   After activating our extended hours support service, you can also call our after-hours paging service any time of day for urgent support.

To activate the extende hours service, simply call our main service desk on 03 9521 4400 or 1300 DATALINK any time.  If calling after hours, follow the prompts to our on call paging service.  A charge of $500+GST per week of extended activation applies.